Help & FAQs

Help & Support
Find Your Answers with the iKOMG FAQ Guide

General Question

1. What kind of content do you help distribute?

We help distribute a wide range of content, including live and recorded TV channels, sports events, music concerts, news programming, and more. Whether you're a small broadcaster with a single channel or a large content owner with a diverse portfolio, we have the solutions to get your content to your audience. To learn more about how we do it, go to Teleports & Coverage

2. Do you offer services for both small and large broadcasters?

Absolutely! We understand that every broadcaster has different needs and budgets. We offer a flexible range of services that can be tailored to fit your specific requirements, regardless of your size.

3. What are the benefits of using your cloud services over traditional methods?

Our cloud services offer several advantages over traditional methods, including:

  • Cost-effectiveness: Eliminates the need for expensive hardware and infrastructure.
  • Scalability: Easily scale your services up or down as your needs change.
  • Flexibility: Access your services from anywhere, anytime.
  • Reliability: Enjoy high uptime and disaster recovery options.
  • Simplified workflow: Manage your content easily through a user-friendly interface.

Read more in our Cloud Services page. 

4. Do you have experience working with broadcasters in specific regions or industries?

Yes, we have extensive experience working with broadcasters in various regions and industries around the world. We understand the unique challenges and opportunities faced by different sectors and can tailor our solutions accordingly.

5. Can you provide a quote for my specific needs?

Certainly! Please contact our sales team at [email protected] with your specific requirements, and we will be happy to provide a customized quote.

6. What are the pricing options for your teleport services?

We understand that budget is a crucial factor. We offer transparent and competitive pricing for our teleport services, with various options to fit your specific needs and budget. We provide:

  • Tailored quotes: We work with you to understand your requirements and create a customized quote that reflects your specific usage and needs.
  • Flexible plans: Choose from a variety of flexible plans, including monthly, annual, and pay-as-you-go options, to optimize your costs.
  • Cost-effective solutions: We focus on providing value and efficiency, ensuring you get the most out of your investment in our teleport services.

Do you have a services you need in mind? Contact us on our contact page and tell us all about it. 

7. How can I get started with iKOMG?

Contact our sales team at [email protected] to discuss your needs and how we can help you achieve your goals.

8. Do you offer any free trials or demos? 

Yes, we offer free trials and demos for some of our services. Please contact us through our contact page to learn more

Technical Question

1. What satellite platforms do you support?

We support a wide range of satellite platforms, including Intelsat, Eutelsat, SES, Arabsat, and more. Please contact us to discuss your specific needs.

2. What video formats and resolutions do you handle?

We handle all major video formats and resolutions, including SD, HD, and 4K. We also support adaptive bitrate streaming for optimal viewing on any device.

3. How do you ensure the security and reliability of my content?

 We take security and reliability very seriously. We employ industry-leading security measures and redundant infrastructure to ensure your content is safe and always available.

4. Do you offer any disaster recovery solutions?

Yes, we offer robust disaster recovery solutions to ensure your content remains accessible even in the event of an outage. This includes redundant data centers, backups, and failover capabilities.

5. What kind of customer support do you provide?

We offer 24/7 customer support via phone, email, and live chat. Our team of experienced professionals is always available to assist you with any questions or technical issues.

6. What geographic regions do your teleport services cover?

Our extensive network covers a vast global area, reaching audiences across various continents. We offer services in:

  • Europe: Seamless coverage across Europe with a focus on key markets like France, Germany, and the UK.
  • Middle East & North Africa (MENA): Reliable connectivity for broadcasters and content owners in the MENA region.
  • Asia: Expanding reach to growing markets in Asia, including India, China, and Southeast Asia.
  • North America: Established services in North America, catering to broadcasters and content owners across the continent.
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