Business Analyst

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Business Analyst

Location: Remote

Email: jobs@ikomg.com

Type: Full time, Remote

Language: English

Job Description:

We are looking for a Business Analyst to join iKO Media Group’s Sales Operations team. This role sits at the heart of our commercial activity, combining data analysis, CRM ownership, and cross-functional collaboration to drive smarter decision-making and operational efficiency.

The successful candidate will bring strong hands-on experience with Salesforce and a business-facing mindset, taking ownership of forecasting, pipeline visibility, and executive reporting. From delivering actionable insights through dashboards and reports to leading CRM enhancement projects, this role plays a key part in improving data quality, streamlining processes, and supporting revenue growth. Working closely with Finance, Operations, Legal, and Sales teams, the Business Analyst ensures alignment across systems and processes, enabling accurate tracking of contracts, invoicing, renewals, and overall commercial performance in a fast-paced, technology-driven environment.

Responsibilities:

Deliver forecasting, pipeline/renewals visibility, and executive-ready insights via dashboards, reports etc

Own business data and reporting across Salesforce and Priority; ensure high data quality and user adoption.

CRM (Salesforce) enhancements: requirements, procedures, rollout support, issue resolution

Cross department coordination Finance, Operations & Legal to improve processes, automate workflows, strengthen data flows.

Maintain alignment across systems to support contracts, invoicing/POs, and commercial tracking (new business, renewals, terminations).

Skills & Qualifications

BA in Business Administration, Information Systems, Industrial Engineering, Economics, or a related field.

Proven hands-on experience working with Salesforce as a Business Analyst in a business-facing environment.

o Experience in reporting, data analysis, and process improvement.

o Familiarity with forecasting, sales operations, and contract lifecycle management - advantage

o Salesforce Administrator Certification or equivalent Salesforce experience - advantage

o Experience in telecom, media, advertising, or other technology-driven industries - advantage.

Ability to create promotional content (highlights, trailers, banners) that drives downloads, views, and subscriptions.

Familiarity with A/B testing metadata, artwork, and thumbnails to optimize engagement

Strong analytical skills with the ability to translate business needs into structured processes and reports.

Fluent English, written and verbal.

Detail-oriented with strong problem-solving skills, communication and stakeholder management skills.