Customer Success Manager

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Customer Success Manager
Location: Rome, Italy
Type: Full time, On Site
Language: English

Job Description:

We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products/services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive. Responsibilities include building strong relationships, guiding clients through their journey, identifying growth opportunities, and serving as a primary point of contact for inquiries. Strong communication skills and a genuine passion for customer success are essential.

Responsibilities:

As a Customer Success Manager, you’ll cultivate client relationships, guide their product journey, identify growth opportunities, act as their main contact point, and collaborate for client success.

Cultivate strong client relationships.
Guide clients through their journey with our products/services.
Identify growth opportunities for clients.
Serve as the primary point of contact for client inquiries.
Collaborate cross-functionally to ensure client satisfaction and success.

Requirements:

If you believe you’re the ideal candidate for this role, then kindly consider whether you might meet the following criteria:

Bachelor's degree in business administration, marketing, or a related field
Proven experience in a customer-facing role, such as customer success, account management, or sales.
Excellent communication and interpersonal skills, with the ability to build trust with clients.
Strong problem-solving abilities, with a focus on finding creative solutions to meet customer needs.
Ability to work collaboratively in a fast-paced, cross-functional environment.
Experience with CRM software (e.g., Salesforce, HubSpot) and other relevant tools is a plus.
A passion for customer satisfaction and a genuine desire to help others succeed.

Customer Success Manager

Onsite I Rome, Italy I Full Time


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