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Noc Operator

Home iKO MEDIA GROUP
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NOC OPERATOR
We are expanding! This is your chance to join our team.

Open Position

Noc Operator
Location: Rome, Italy
Email: jobs@ikomg.com.
Type: Full time, On Site
Language: English

Job Description:

We are looking for a Noc Operator for a full-time on-site position to join the team  in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry.

The candidate should be fluent in English and have basic computer know-how; Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company’s 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/smart working position

Responsibilities:

Monitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free.
Customer support – act as the initial point of contact for all the company’s clients.
Troubleshoot and fix technical issues.
Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.
Manage escalation process until resolution, including coordination with in-house engineers and third parties.
Manage and coordinate technical maintenances related to the company’s distribution services.
Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.
Work on a shift rotation basis, on a 24/7 basis.

Requirements:

Knowledge of English – a must
Basic computer skills (MS Office programs)
Candidate has preferably technical background from one of the following: RF, satellites, networks, electronics, video and/or sound
Engineering studies will be considered an advantage
Technical or customer support experience will be considered an advantage
Having a car will be considered and advantage

Contact Us

Churerstrasse 135, CH-8808, Pfaffikon Switzerland
Sales@ikomg.com
Call Us: +41225182702
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We are a premium media service partner, offering cutting-edge broadcasting and content distribution solutions, with a focus on client needs and global expertise.

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